Job Description

This is a remote position.

About:

Key Responsibilities: Travel Booking:

• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities
  

• Provide expert advice on destinations, travel packages, and travel-related services
  

• Manage and update booking information, ensuring accuracy and alignment with client preferences
  

• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience

Customer Service:

• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
  

• Assist clients with changes, cancellations, and modifications to their travel plans
  

• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences

Scheduling Duties:

• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
  

• Maintain organized schedules and ensure timely execution of travel plans and related tasks
  

• Prepare and manage itineraries, confirmations, and travel documents

Qualifications:

• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems
  

• Excellent communication skills, both written and verbal, with a customer-centric approach
  

• Proficiency in using travel booking systems, CRM software, and other relevant tools
  

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  

• Detail-oriented with a high level of accuracy in handling bookings and scheduling
  

• Ability to work independently in a remote environment, demonstrating self-motivation and accountability
  

• Flexibility to adapt to changing priorities and handle unexpected issues with professionalism

What We Offer:

• Competitive Salary:Attractive base salary with performance-based incentives
  

• Flexible Work Hours:Set your own schedule within a framework that supports work-life balance
  

• Remote Work:Enjoy the convenience and flexibility of working from home
  

• Professional Development:Opportunities for ongoing training and career growth within the travel industry
  

• Travel Discounts:Exclusive discounts and perks on travel bookings for you and your immediate family
  

• Health and Wellness:Comprehensive health insurance plans, including dental and vision coverage
  

• Employee Assistance Program:Access to resources and support for personal and professional development
  

• Team Building:Virtual team events and activities to foster a supportive and collaborative work environment
  

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